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Customer Support

Our team is always here to assist our valued customers.

Common purchase questions answered

Orders and Shipping

Typically we ship orders within 2-5 days with average shipping times of 2-3 days.

If you would like to become a wholesale customer, please click here to apply. We will quickly review your application and setup your wholesale account if your application is accepted.

  1. You must have a brick and mortal retail store that offers fishing products.

  2. You must have a current resale certificate.

  3. Your resale certificate must state your brick and mortar business location address. No Exceptions.

  4. Gulfstream will not do business with anyone whose sole enterprise is e-commerce.

  5. Minimum monthly orders of $1,000 required to maintain wholesale account status.

Click here to apply for a wholesale account.

You can update your shipping address by clicking on my account > account details.

Yes we can keep you payment methods on file to expedite the ordering process. You can update your payment methods under my account > payment methods.

We do not charge sales tax for wholesale customers but retail customers are charged sales tax on orders.

We ship throughout the US and to Puerto Rico. If you are outside these shipping areas please contact us here.

We do our best to ship items together but due to availability issues we sometimes need to ship items separately.

If you need to swap an item

Returns and Exchanges

If you are experienced a website technical issue, please submit a callback request here. If you would like to check the status of an order or stock levels, call (772) 334-4554

Gulfstream Lures will replace any lure that has defects in materials or craftsmanship. Products may be returned within 14 days of shipment for a full refund less shipping and handling charges and a 15% restocking fee (restocking fee may vary based on special order requests.) Due to circumstances beyond our control in the color processing of nylon and bucktail, colors might vary slightly from those pictured online. Freight must be paid in advance on all returns. Collect shipments will be considered unauthorized returns and will be sent back at the customer’s expense. Customers are responsible for shipping charges and risk of loss on all returns. We highly recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring any return shipment.

All sales of closeout merchandise are final.

REFUNDS
You can expect a refund in the same form of payment originally used for purchase. Shipping and handling charges will not be refunded for any returned products. Shipping and handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned) or (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties, which results in the order being returned to sender or abandoned). All undeliverable or refused orders will be treated as a return with the same policy applied to returned items.

All sales of closeout merchandise are final.

Please contact Gulfstream Lures customer service at info@fishgulfstream.com or call (772) 334-4554 for more information on returning merchandise.

Incorrect items or shortages must be reported to Gulfstream Lures within 5 days of delivery or claims will be denied. It is the customer’s responsibility to count and inspect all shipments. Carton shortages must be noted on the delivery document. Internal damage claims must be filed with the carrier.

Please contact Gulfstream Lures customer service at info@fishgulfstream.com or call (772) 334-4554 for more information on returning damaged merchandise.

Damaged items must be reported to Gulfstream Lures within 5 days of delivery or claims will be denied. It is the customer’s responsibility to count and inspect all shipments. Carton shortages must be noted on the delivery document. Internal damage claims must be filed with the carrier.

Warranties: Gulfstream gives no warranty, expressed or implied, as to description, quality, merchantability, fitness for any particular purpose, productiveness, or any other matter, of any goods which the seller shall supply. Gulfstream shall be in no way responsible for their proper use and service, and the buyer hereby waives all rights of refusal and return of goods, except as otherwise provided for in these terms and conditions or in agreement between buyer and seller. All purchases from seller by buyer are made on the express understanding that there is no implied warranty that the goods shall be merchantable or an implied warranty that the goods shall be fit for any particular purpose. The buyer acknowledges that the buyer is not relying on seller’s skill or judgment to select or furnish goods suitable for any particular purpose and that there are no warranties which extend beyond the description of the face hereof.

Manufacturers Warranties: Warranties are the sole responsibility of the manufacturers

Authorized returns must be shipped to:

857 NE Dixie Hwy, Jensen Beach, FL 34957

Freight must be paid in advance on all returns. Collect shipments will be considered unauthorized returns and will be sent back at the customer’s expense. Customers are responsible for shipping charges and risk of loss on all returns. We highly recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring any return shipment.

All sales of closeout merchandise are final.

Please contact Gulfstream Lures customer service at info@fishgulfstream.com or call (772) 334-4554.

Shipping and handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned) or (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties, which results in the order being returned to sender or abandoned). All undeliverable or refused orders will be treated as a return with the same policy applied to returned items.

Still have questions? Request a call back.

Please complete the form below and we will get right back to you. Our support team is assisting customers Monday-Friday 9am-5pm EST.

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Orders above $100 - retail

Orders above $800 - wholesale

Easy 14 Day Return Policy

14 day money back guarantee

Manufacturer Warranties

Product warranties offered by manufacturers

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